The Digital Product I Purchased Doesn't Work or Has Stopped Running. What Should I Do?

If your purchased digital product is invalid or not functioning properly, let’s try a few troubleshooting steps first:

• ✅ Double-check that you are logging in on the correct platform.

Digital products are designed for specific platforms (for example, Netflix or Prime Video).

You can find the corresponding platform name and more details on each product’s dedicated page.

• ✅ Verify your account information and copy it correctly.

Sometimes, incorrect login details may result from typing mistakes.

We recommend using the copy-and-paste feature to avoid manual input errors.

If none of the above applies to your situation, please contact the seller from whom you purchased the product.

For detailed guidance, please refer to 👉 “How to Contact the Seller?”

Updated on: 10/11/2025