Digital Subscription Account Warranty Policy

This article is for all GamsGo buyers and explains in detail the warranty period system, DealShield fund protection, the platform's fund and security safeguards, warranty responsibility / exclusion scenarios, the in-warranty handling process, and the relationship between warranty and refunds.

1. Warranty / Warranty Period Overview

• The Warranty Period is the after-sales service period a buyer enjoys after receiving the order.
• During this time, the buyer's payment is temporarily held by the platform, and the seller hasn't fully received the funds yet — ensuring the seller remains responsible for the product throughout the warranty period.
• If an account issue / subscription cancellation / account reclaimed by the original owner occurs within the warranty period → you can request a re-issue or refund.
• The warranty period applies to products that explicitly offer warranty on their product page, such as Digital Subscription / Game Accounts. Most Top Ups / Gift Cards don't qualify.
• We recommend choosing products or services with a longer warranty period, as this gives you more time to test and verify the service quality and ensures more complete protection. If any issue arises, we recommend submitting an after-sales request as early as possible so you don't miss the protection window.
• You can view the warranty period on the product details page.

2. Minimum Free Warranty Period Table

• A product page may set a longer warranty period (e.g., full-term / Lifetime). The product page prevails, but never below this table.
• The warranty period starts counting from Confirm Receipt, or auto-completion 48 hours after delivery (whichever the system records).
• You can view the specific warranty period on the product details page.

3. Warranty Coverage and Exclusions

3.1 Warranty Coverage

The following situations are covered by the warranty policy:

• The account doesn't activate / the subscription is canceled.
• The account is reclaimed by the original owner.
• The account is banned by the account service provider — due to the ownership change or the seller's prior violations.
• You're removed from the family group invite.
• The items / service / region described in the account clearly don't match the description (provided the buyer hasn't changed the login credentials, hasn't made purchases within the account, and hasn't resold or rented it).
• The account is force-logged-out / 2FA is changed, making it unusable.
• Other situations where the seller's actions prevent the transaction from being fulfilled properly.

3.2 Exclusions

The warranty does not apply in the following situations:

• The buyer changes the account password / recovery email on their own (unless the product page explicitly allows it).
• The buyer forgets a password they changed themselves and can no longer access the account.
• The buyer uses third-party software / cheat tools, causing the account to be banned.
• The account is banned because the buyer didn't follow the seller's usage instructions.
• The buyer induces or participates in behavior that violates the account service provider's terms of use.
• The buyer uses the account with more people than described (concurrent use beyond the limit), or resells / rents / shares the account with others (once resold or rented, the warranty is immediately voided).
• The buyer opens an after-sales request only after the warranty period has ended.
• The buyer clicked Confirm Receipt early (in exchange for a seller's inducement / compensation).
• Delivery took place off-platform (not protected by GamsGo).

4. In-Warranty Handling Process

1. Spot the problem → immediately take screenshots / a screen recording.
2. Contact the seller: provide the symptoms, error messages, and the device you tried. If the seller doesn't actively resolve it → Order details → Report an issue. The seller must resolve the problem within 48 hours; if the seller doesn't, an automatic refund is issued.
3. If you dispute the seller's fix → Order details → Request GamsGo Review → select the reason.
4. Once opened, it enters the Issue in progress state; the seller must respond within 12–48 hours.
5. The seller provides a new account / replacement → the buyer accepts after acceptance check → the dispute closes; if the buyer refuses or the seller doesn't respond → the platform steps in with a ruling within 12–48 hours.
6. If the seller is ruled at fault → refund; if part of the account has already been used → a prorated refund based on the remaining warranty days / remaining service days, as appropriate.

5. Support After the Warranty Period Ends

After the warranty period ends, GamsGo no longer provides refund protection, but will still help buyers and sellers communicate:

1. First, contact the seller through the order chat and describe the problem.
2. If the seller doesn't respond, contact the GamsGo support team for assistance.

Note: Support after the warranty period only facilitates communication between buyer and seller and does not guarantee a refund.

6. DealShield Fund Protection

GamsGo securely holds the seller's funds until you receive your order and confirm everything meets expectations.
Payment is released to the seller only after the product is delivered and passes the acceptance check. If any problem arises, DealShield steps in: once a dispute is opened, we freeze the payment until the issue is resolved. If it's ultimately found that the product wasn't delivered or doesn't match the description, you'll get a full refund — easy and worry-free. Your safety is our top priority, and DealShield is committed to making every transaction smooth, fair, and secure.

6.1 What Is DealShield

• DealShield is GamsGo Marketplace's transaction fund protection mechanism: the platform holds the payment until the buyer's acceptance check; if a dispute arises, it freezes the payment and steps in to handle it.

6.2 Applicable Scenarios

• The product isn't delivered / is unusable (including incomplete delivery information).
• The product doesn't match the description, or usage is restricted.
• The account is reclaimed by the original owner.
• The account is banned by the account service provider.
• A subscription stops working outside the warranty period and the seller can't fix it → GamsGo provides compensation or another solution.

7. Platform Fund and Security Safeguards

7.1 Funds Held in Escrow

• After the buyer pays, the funds are held in escrow; until the account passes the acceptance check / Confirm Receipt / the 48-hour auto-completion → the funds don't go to the seller.
• Funds are locked during an after-sales dispute.
• If the buyer is ruled the winner → refund.
• GamsGo securely holds the seller's payment until the buyer receives the order and confirms everything matches the description, only then are the funds automatically released to the seller.

7.2 Secure Payment Channels

• Certified and trusted payment platforms are used, ensuring all transactions are encrypted and payment information is properly protected.

7.3 Seller Verification and Product Oversight

• Seller qualification review: every seller must pass identity and qualification verification before joining the platform.
• Transparent product information: all products must meet clear listing standards, including detailed descriptions, applicable regions, and terms of service.
• Buyer review system: after Confirm Receipt, buyers can leave feedback for the seller. Sellers with consistently low ratings or frequent complaints may be restricted or removed.

7.4 Transparent Transaction Records

• All transaction data — including payment records, receipts, and chat logs — is securely stored to provide complete evidence in the event of a dispute.

Updated on: 10/07/2026