How Does GamsGo Protect Buyers' Funds?

At GamsGo Marketplace, we place great importance on protecting buyers' rights and have implemented multiple measures to ensure the safety of your money.

1. Secure Payment Channels 🔐

We use certified and trusted payment platforms to ensure all transactions are encrypted, keeping your payment information safe and protected.

2. Seller Verification and Product Supervision 🛡️

• Seller Qualification Review: Before joining the platform, every seller must undergo identity and qualification verification to ensure they are legitimate and trustworthy.
• Transparent Product Information: We have clear listing standards for all products, including detailed descriptions, applicable regions, and service terms to ensure transparency and traceability.
• Buyer Review System: After confirming receipt, buyers can leave feedback for sellers. Sellers with consistently low ratings or frequent complaints may face restrictions or removal from the platform — improving overall service quality.

3. Warranty and Payment Protection 💸

• Warranty Protection: The warranty period provided by the seller is part of GamsGo's buyer protection policy. During this period, the payment you made remains securely held in a GamsGo-controlled account. This ensures that the seller remains responsible for the product throughout the warranty term.If any issues arise, you should first contact the seller. If the problem cannot be resolved, you can request GamsGo's intervention. GamsGo will evaluate the situation and provide financial protection to ensure your rights are upheld.
• Payment Security: Buyer payments remain frozen during the warranty period under GamsGo's control. The funds will only be released to the seller once they have fulfilled all obligations. If the issue remains unresolved, buyers can apply for a refund directly, and GamsGo will assist with the process.

4. GamsGo Oversight and After-Sales Protection 🔄

• GamsGo Intervention Mechanism: If communication between the buyer and seller fails to resolve a problem, GamsGo will step in during the warranty period to help mediate disputes and ensure the buyer receives a refund or fair compensation.After the warranty period expires, GamsGo will continue to urge sellers to fulfill after-sales responsibilities, though direct refunds may no longer be possible.
• Transparent Transaction Records: All transaction data — including payment records, receipts, and chat logs — are securely stored to provide complete evidence in case of disputes.

GamsGo is committed to building a safe, transparent, and fair trading environment, continuously improving service quality and user experience — so that your shopping journey is always built on trust and security. 💙

Updated on: 07/11/2025