How Do I Request a Refund? Explanation of Refund Amounts

First, refunds must meet the eligible refund conditions. For details, please refer to 👉 “Under What Circumstances Can I Request a Refund?”

If the refund conditions are met, we recommend that buyers first communicate clearly with the seller, explaining the issue and the reason for the refund. Once an agreement is reached, you can initiate an After-Sales → Request Refund.

1. Seller Has Not Shipped Within Promised Time ⏰

It is recommended to first communicate with the seller to request prompt shipment.

If an agreement cannot be reached or communication fails, you may initiate an after-sales request.

For more details, see 👉 “The seller did not complete the transaction within the promised time. What should I do?”

2. Seller Has Successfully Shipped ✅

• Check your order and locate the order you wish to cancel.
• Click “Initiate After-Sales”, select the issue type, fill in the required information, and upload images. Then wait for the seller to respond.

• If there is no agreement during the warranty period, the buyer can request “Platform Intervention” to assist with the resolution.

Explanation of Refund Amounts 💵

Buyers should negotiate and reach an agreement with the seller before proceeding with a refund. The refund amount (full/partial) is determined based on the agreement:

• Full Refund: Refund all paid amounts except for transaction fees.
• Partial Refund: Refund the agreed proportion of the paid amount after deducting transaction fees.

For details on transaction fees, please refer to 👉 “What Fees Do I Need to Pay on Marketplace?”

Updated on: 10/11/2025