Earnings Unfreeze Notification and Withdrawal Quota Rules 📜

Background and Scope 🌍

To optimize the platform's cash flow and transaction process, GamsGo has updated the rules for unfreezing earnings from some orders.

These rules apply to all platform sellers' earnings management and help you better understand "why the unfreeze amount may sometimes be 0, and why only part of the earnings are unfrozen."

This rule is linked to the seller tier system (Lv.1–Lv.5), with different sellers enjoying different quotas and withdrawal rules based on their tier.

For more information on seller tiers, please refer to:

Effective Date: March 1, 2026.

3 Key Concepts You Need to Understand 💡

Warranty Period

The warranty period refers to the after-sales service period for an order. Part of the earnings will be unfrozen after the warranty period ends.

Full Service Period

The full service period refers to the complete usage cycle of a product.

For example:

• 1-month product → Full service period = 1 month
• 3-month product → Full service period = 3 months

Withdrawal Quota

Each seller has a withdrawal quota every month, which impacts the unfreezing and withdrawal of earnings.

If the quota is reached for the month, the remaining earnings will be unfrozen only after the full service period ends.

How to Check Order Earnings 🔍

You can check the earnings amount of an order by following these steps:

Seller Center → Seller Orders → Enter Order ID → View Order Details

Seller Center → Wallet → Order Number → Enter Order ID to view

Earnings Unfreeze Rules

Situation 1: You receive an unfreeze notification, and the amount is not 0

This means that part of the earnings from the order has been unfrozen. The remaining portion will be unfrozen after the full service period ends.

Situation 2: You receive an unfreeze notification, and the amount is 0

This means that the monthly withdrawal quota has been reached, and all earnings will need to wait until the full service period ends to be unfrozen.

How to Understand "Earnings Unfreeze Notification"? 💭

• Amount not 0: This means part of the earnings has been unfrozen.
• Amount 0: This means the withdrawal quota has been used up, and the remaining earnings will be unfrozen after the full service period ends.

Why Are We Doing This? 🤔

This move is intended to optimize cash flow while ensuring platform security and protecting seller interests. Higher-tier sellers will enjoy faster withdrawal experiences. Sellers in different tiers will have different unfreeze amounts and speeds.

How to Unfreeze Earnings Faster? 🚀

Improve Your Seller Tier: The platform evaluates sellers based on overall performance, with higher tiers granting better exclusive benefits.

Maintain a Good Performance Record: Consistent service quality helps improve your seller tier and withdrawal quota.

Frequently Asked Questions ❓

Q1: Why are my earnings not completely unfrozen after the warranty period ends?

Earnings are unfrozen in stages. After the warranty period ends, part of the earnings will be unfrozen, and the rest will be unfrozen after the full service period ends.

Q2: Why is the unfreeze notification showing 0?

This means that your monthly withdrawal quota has been reached. The remaining earnings will be unfrozen after the full service period ends.

Updated on: 03/04/2026