Digital Subscription Account Warranty Policy
To ensure buyers’ transaction safety and user experience, all digital subscription account orders automatically include a free warranty period. During the warranty period, if the account experiences any abnormal issues or becomes unusable, you may open a dispute and submit relevant evidence to request a refund or after-sales assistance.
I. Warranty Duration
The warranty duration depends on the validity period of the account sold and the nature of the product.
- For 30-day digital subscription accounts, the seller must provide at least a 5-day free warranty period.
- For 60-day digital subscription accounts, the seller must provide at least a 10-day free warranty period.
- For 90-day digital subscription accounts, the seller must provide at least a 30-day free warranty period.
- For 180-day digital subscription accounts, the seller must provide at least a 60-day free warranty period.
- For 360-day digital subscription accounts, the seller must provide at least a 90-day free warranty period.
This policy applies to digital subscription products. Special products may have separate warranty terms. The final warranty duration for each product is determined by the information displayed on the official website.
If a dispute is initiated within the warranty period, the warranty remains valid even if the resolution takes longer than the original term, until the issue is fully resolved.
II. Scope of Warranty
The following cases are covered under this warranty:
- The account does not match the product description, provided that the buyer has not performed the following actions:
- Modified the login credentials;
- Logged into or used the account;
- Made purchases or top-ups within the account;
- Resold or rented the account;
- Lost access due to account recovery by the seller;
- Account banned due to ownership change;
- Account banned as a result of the seller’s prior violations;
- The buyer did not violate Article III, yet the purchased account cannot be used normally.
Including any other cases where the seller’s actions prevent proper fulfillment of the transaction.
III. Exclusions from Warranty
- The warranty does not apply to the following situations:
- Account bans caused by the buyer’s own actions (e.g., use of third-party software or cheats);
- Loss of access unrelated to the seller (e.g., buyer forgetting a changed password);
- Account bans due to failure to follow seller’s usage instructions;
- The buyer resold, rented, or shared the account with others.
IV. Extended Warranty Cases
If the buyer has purchased an extended warranty, any issues arising during that period may be reported through a warranty claim. The GamsGo team will intervene within 2 business days.
Please note: If the seller is actively assisting in resolving the issue, the process may take more than 5 days. Once approved, the buyer will receive a full refund (minus payment processing fees). The warranty only covers the account itself, not in-account items or additional expenses.V. Support After Warranty Expiration
After the warranty period expires, GamsGo no longer provides refund protection but will still assist you in communicating with the seller.
- Recommended steps:
- First, contact the seller via the order chat and describe the issue;
- If the seller does not respond, contact the GamsGo support team for assistance.
VI. Notes After Refund
After a refund is issued, please stop using the purchased account. Once the refund is completed, the seller has the right to reclaim ownership, and the warranty immediately terminates.
VII. Summary
GamsGo is committed to providing all buyers with a safe and fair trading experience. Through the Digital Subscription Account Warranty Policy, we ensure that every account purchased on our platform is covered by transparent and reliable after-sales protection.
Updated on: 24/10/2025
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