Under What Circumstances Can I Request a Refund?

All sales on the platform are final, unless one of the following occurs:

1.1 The buyer did not successfully receive the product within the delivery period promised by the seller.
1.2 The product received by the buyer does not match the description.
1.3 Any issues related to usage or functionality arise within the warranty period, allowing the buyer to request a refund through after-sales service at any time.

Refunds are not applicable in the following cases:

2.1 The buyer has confirmed receipt of the order, and the product functions and performs normally.
2.2 Transactions conducted outside the platform.
2.3 Dissatisfaction due to personal reasons, buyer’s remorse, accidental purchase, or incompatibility of the buyer’s device with the product when the seller has not been informed in advance.
2.4 Issues arising after the warranty period; please contact the seller directly to negotiate a solution.
2.5 The platform is not responsible for false claims. We reserve the right to take legal action and permanently suspend the accounts of buyers who submit fraudulent claims.

Updated on: 10/11/2025

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