If your TV or device shows the message "This device is not part of this account's Netflix household," follow these steps to regain access:

A. Only the "Update Netflix Household" button is displayed

Click “Update Netflix Household”

On the prompt page, select the “Update Netflix Household” button and continue by choosing “Update my Netflix household” on the next page.

Click “Send Email”

Select the “Send Email” button, and Netflix will send a verification email to your registered email address.

Visit GamsGo

Log in to your GamsGo account and go to Subscription > Netflix.
Click “Click to get link”. This process may take 1-3 minutes.

Open the Link to View the Verification Code

Once you receive the link, click “Open the link to view the verification code”.
If the verification step is not requested, you can skip this.

Complete the Update for Your Netflix Household

Go back to the Netflix page and click “Update your Netflix household”.
After updating, your device will regain access.

B. If You See the “I’m Traveling” or “Watch Temporarily” Button

Select “I’m Traveling” or “Watch Temporarily”

On the prompt screen, choose either “I’m Traveling” or “Watch Temporarily” to proceed.

Click the “Send Email” Button

On your device, select “Send Email”. A temporary access code will be sent to your email.

Visit GamsGo

Log in to your GamsGo account and go to Subscription > Netflix.
Click “Click to get link”. This process may take 1-3 minutes.

Retrieve and Enter the Verification Code

If you receive a code, enter it directly into your device to restore access.

Complete the Verification and Update Your Netflix Household

Use the provided link on the Netflix page and input the verification code to complete the setup.
Ensure your device is successfully added to the Netflix household.

Still unable to obtain the verification link after following the process?

Try these two methods:

Change networks (Suggested✅)

Log out of your account
Restart the TV router (you will get a new IP address) (How to restart the router/networks?)
Log in again

Or change devices

Each device can obtain the link a maximum of 4 times within 24 hours

😊Then try to obtain the verification link again.

On you Netflix: Click 'I'm Traveling' or 'Watch Temporarily' > 'Send email'

If these methods still do not work, please temporarily use a web browser to log in and watch, and attempt to retrieve the verification link again after 24 hours.

Is your device indicating that you can no longer request codes?

Please request the code again after changing devices, as each device can obtain the link a maximum of four times within 24 hours.

If you still cannot obtain it, you can temporarily use a web browser to log in and watch.

Updated on: 08/02/2025