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# When Will Sellers Receive Their Deposit?

This article applies to all GamsGo sellers and the platform's finance / support teams. It explains in detail **the commission structure, the tier-linked rate system, other platform fees, commission settlement milestones, offset rules in refund cases, calculation examples, and FAQs**.

## 1. Commission Structure
* Commission is deducted based on the **order transaction amount** and does not include the payment processing fee paid by the buyer.
* The commission rate varies by **Merchant Tier**: higher-tier merchants enjoy lower commission, higher withdrawal limits, and lower withdrawal fees (see the seller tier document for details).
* Some categories (such as gift cards and special categories) have separate commission rates; the rate shown in the backend prevails.

## 2. Tier-Linked Benefits
| Tier | Commission rate | Settlement / withdrawal limit | Withdrawal fee |
| ---- |
| Lv.1 (Basic Seller) | Standard | Base monthly cap | Standard |
| Lv.2 | Slightly lower | Increased | Slightly lower |
| Lv.3 | Lower | Higher | Lower |
| Lv.4 | Significantly lower | Significantly higher | Significantly lower |
| Lv.5 (Core Premium Seller) | Lowest | Highest | Lowest |
*The actual rate shown in your account backend prevails. Tier assessment runs automatically on the 1st of each month.*

## 3. Other Platform Fees
* **Withdrawal fee:** charged separately by withdrawal channel (PayPal, USDT TRC20, Payoneer, bank card (EUR)); see the withdrawal document for details.
* **Dispute compensation fee (if applicable):** in major liability disputes, if the platform rules the seller fully responsible, a separate claim charge applies.
* **Promotional activity costs (optional participation):** platform coupons and site-wide campaigns are covered by the platform by default; activities you opt into are shared per the activity rules.
* **Payment processing fee:** borne by the buyer and not deducted from the seller's earnings.

## 4. Commission Settlement Milestones
* After **order completion** (buyer confirms receipt or 48-hour auto-completion), the system calculates the receivable amount and moves it to **Pending Settlement**.
* Once the **warranty period ends** / the **fund release period ends** (5–14 days for non-warranty categories such as Top Ups and Gift Cards) → it moves to the **Withdrawable Amount**.
* The fund release pace depends on Merchant Tier, order type, and your monthly withdrawal limit.

## 5. Refunds and Commission Offset
* Refunded orders generate **no** commission; if already settled, it's offset against future earnings.
* **Full refund:** all commission and seller earnings for that order are reversed.
* **Partial refund:** commission is reversed in proportion to the refund.
* **Seller earnings already withdrawn** → offset against future order earnings; if there are no new orders to offset against for an extended period, the platform reserves the right to recover the amount from the seller.

## 6. Calculation Example
| Item | Amount (USD) | Borne by / notes |
| ---- |
| Buyer-displayed price (order transaction amount) | $10.00 | — |
| Payment processing fee | +$1.08 | Paid additionally by the buyer (4.9% + $0.59) |
| Total paid by buyer | $11.08 | — |
| Platform commission (assume 10%) | −$1.00 | Deducted from seller earnings |
| Seller receives | $9.00 | Enters Pending Settlement |
*For illustration only; the actual commission rate shown in your account backend prevails.*

## 7. FAQ
### Q1: Who pays the commission — the buyer or the seller?
The commission is deducted from the seller's earnings; the price the buyer sees is the order transaction amount (excluding the payment processing fee the buyer pays).
### Q2: Is the commission refunded after a refund?
Yes. For a partial refund, commission is refunded in proportion to the refund; for a full refund, it's refunded in full.
### Q3: When does the new commission rate take effect after a merchant upgrade?
Orders processed the day after the tier change use the new rate.
### Q4: Does the commission include warranty / after-sales costs?
The commission already covers the cost of the platform-provided DealShield protection, dispute resolution, support, and warranty processes; refunds caused by the seller's own fault cannot be offset against the commission.
### Q5: How can I lower the commission I pay?
Lower your commission rate by raising your Merchant Tier: stay active, consistently list quality Offers, and improve your positive-rating and fulfillment rates (see the seller tier document for details).
### Q6: Will another fee be charged at withdrawal?
Yes. The withdrawal fee depends on the channel you choose; see the withdrawal document for details.