> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gamsgo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Under What Circumstances Can I Request a Refund?

### 1. Situations Eligible for a Refund ✅

All sales on the platform are final, **unless** one of the following occurs:
* **1.1** The buyer did not successfully receive the product within the delivery period promised by the seller.
* **1.2** The product received by the buyer does not match the description.
* **1.3** Any issues related to usage or functionality arise within the warranty period, allowing the buyer to request a refund through after-sales service at any time.

### 2. Situations Not Eligible for a Refund ❌

Refunds are **not applicable** in the following cases:
* **2.1** The buyer has confirmed receipt of the order, and the product functions and performs normally.
* **2.2** Transactions conducted outside the platform.
* **2.3** Dissatisfaction due to personal reasons, buyer’s remorse, accidental purchase, or incompatibility of the buyer’s device with the product when the seller has not been informed in advance.
* **2.4** Issues arising **after the warranty period**; please contact the seller directly to negotiate a solution.
* **2.5** The platform is **not responsible for false claims**. We reserve the right to take legal action and permanently suspend the accounts of buyers who submit fraudulent claims.