> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gamsgo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The Digital Product I Purchased Doesn't Work or Has Stopped Running. What Should I Do?

If your purchased digital product is invalid or not functioning properly, let’s try a few troubleshooting steps first:

* ✅ **Double-check that you are logging in on the correct platform.**
Digital products are designed for specific platforms (for example, **Netflix** or **Prime Video**).
You can find the corresponding platform name and more details on each product’s dedicated page.
* ✅ **Verify your account information and copy it correctly.**
Sometimes, incorrect login details may result from typing mistakes.
We recommend using the **copy-and-paste** feature to avoid manual input errors.

If none of the above applies to your situation, please **contact the seller** from whom you purchased the product.
For detailed guidance, please refer to 👉 **“**[How to Contact the Seller?](https://help.gamsgo.com/en/article/how-to-contact-the-seller-i8ywn4/?bust=1762760766625)**”**