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# 【SkyShowtime】How to Reset or Remove Your Profile PIN


# How to Reset or Remove Your Profile PIN


If you see a **lock icon (🔒)** on your profile when logging into your account, it means a Profile PIN is enabled. Follow the steps below to **reset** or **remove** the PIN.

🔹 **Note:** To remove the Profile PIN, you must reset it first.
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### Step 1: Access the Profile Editing Page

1. Hover over your profile icon.

2. Click the **pencil icon (✏)** to enter the profile editing page.
![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_1gjbvos.png) ---

### Step 2: Reset Your Profile PIN

1. Locate the **Profile PIN** section in the settings.

2. Click **Reset** to begin resetting your PIN. ![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_1bgt324.png)
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### Step 3: Enter Your Account Password

1. You will be prompted to enter your **account password** for security verification.

2. After entering the password, click **Confirm** to proceed. ![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_1fl2l5d.png)
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### Step 4: Set a New PIN

1. Enter a **4-digit PIN** of your choice.

2. Re-enter the same **4-digit PIN** for confirmation.

3. Click **Keep** to save the new PIN. ![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_bovc8n.png)
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### Step 5: Confirm PIN Activation

1. A confirmation message will appear: **"Your profile has been protected with a PIN."**

2. Your new Profile PIN is now active. ![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_qkzcra.png)
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### Step 6: Remove the Profile PIN (Optional)

1. Enter the **Profile PIN** you just set.

2. Click **Disable Profile PIN** to turn off the PIN protection.

🎉 **Congratulations!** You have successfully removed the Profile PIN. 

![](https://storage.crisp.chat/users/helpdesk/website/9a0c36055ef7a800/image_dw3k74.png)