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# Marketplace Order – Handling of Request GamsGo Review

At GamsGo, user transaction satisfaction is our top priority. When you encounter an issue with a Marketplace Order, please follow the steps below.
### 1. When to request GamsGo Review
Before initiating a dispute, please **contact the seller proactively**. Most Order issues can be resolved quickly at this stage.
If you have contacted the seller and initiated an Issue but:
* The seller does not respond or refuses to communicate
* Negotiation fails
* The Order has exceeded the seller’s Guaranteed delivery time
You may request GamsGo Review.
⚠️ The **Request GamsGo Review** button is only available if the Order is within the Warranty Period.
If the Warranty Period has expired, you cannot request GamsGo Review.
[For details about the Warranty Period, click here](https://help.gamsgo.com/en/article/digital-subscription-account-warranty-policy-4jyycs/?bust=1761724360877)

### 2. Common reasons for platform intervention
* Seller unresponsive: No response within 48 hours to your Issue
* Seller inactive in Issue handling: Refuses or fails to resolve problems within Warranty Period
* Item not as described: Offer differs from description
* Late delivery: Order delivery far exceeds the Guaranteed delivery time
* Digital subscription issues: Account cannot log in, banned, password changed, or inconsistent account info

### 3. How does the Request GamsGo Review process work?
1. **Initiate Request GamsGo Review**
* When conditions are met, click **Request GamsGo Review** on the Order page.
Please select the correct reason and upload relevant evidence (screenshots, recordings, etc.).
2. **Review by GamsGo**
The GamsGo dispute team will examine the evidence submitted by both parties and review chat records.
* Most disputes are processed within 48 hours
* Complex cases may take longer
3. **Resolution**
* Buyer wins: Order canceled, Amount refunded to buyer
* Seller wins: Request GamsGo Review closed, Order remains
* Partial refund: Request GamsGo Review closed, partial Amount refunded
Note: If the buyer’s operation is outside the Warranty Period, the platform cannot guarantee a refund.
[For Warranty Period details, click here.](https://help.gamsgo.com/en/article/digital-subscription-account-warranty-policy-4jyycs/?bust=1761724360877)

### 4. Dispute standards by Type
Different Types of Offers have different review timelines and evidence requirements:
* **Digital subscription**: Seller must respond within 24 hours; failure to provide evidence or solution → Buyer wins
* **Currency / Recharge / In-game items**: Seller must provide proof within 2 hours; overdue or no solution → Amount refunded to buyer

### 5. How to provide evidence correctly
To help GamsGo determine responsibility quickly, please submit as complete, clear, and verifiable evidence as possible.
Buyer evidence may include:
* Login failure screenshots
* Email/system notifications (e.g., password changed, account banned)
* Screenshots showing Offer content not as described
* In-game chat logs if needed
Seller evidence may include:
* Proof of delivery, transaction records, recharge receipts
* Recording of recharge or delivery process
* Demonstration of a correct, working account
GamsGo team will combine chat records and evidence completeness to determine responsibility. The more evidence submitted, the easier it is for GamsGo to judge.

### 6. Summary
Most Marketplace Orders at GamsGo can be resolved through clear communication. Only a few Orders enter the dispute process.
Rest assured, GamsGo will always protect your transaction rights.