> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How Do I Request a Refund? Explanation of Refund Amounts

First, refunds must meet the **eligible refund conditions**. For details, please refer to 👉 “[Under What Circumstances Can I Request a Refund?](https://help.gamsgo.com/en/article/under-what-circumstances-can-i-request-a-refund-1plx8ub/?bust=1762763783888)”
If the refund conditions are met, we **recommend that buyers first communicate clearly with the seller**, explaining the issue and the reason for the refund. Once an agreement is reached, you can initiate an **After-Sales → Request Refund**.

### 1. Seller Has Not Shipped Within Promised Time ⏰

It is recommended to first communicate with the seller to request prompt shipment.
If an agreement cannot be reached or communication fails, you may initiate an after-sales request.
For more details, see 👉 “[The seller did not complete the transaction within the promised time. What should I do?](https://help.gamsgo.com/en/article/the-seller-didnt-complete-the-transaction-within-the-promised-time-what-should-i-do-obz5c9/?bust=1762761350990)”

### 2. Seller Has Successfully Shipped ✅

* Check your order and locate the order you wish to cancel.
* Click **“Initiate After-Sales”**, select the issue type, fill in the required information, and upload images. Then wait for the seller to respond.
![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/c/9a0c36055ef7a800/image_1xqntz8.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/c/9a0c36055ef7a800/image_113xwig.png)


* If there is no agreement during the warranty period, the buyer can request **“Platform Intervention”** to assist with the resolution.

## Explanation of Refund Amounts 💵
Buyers should negotiate and reach an agreement with the seller before proceeding with a refund. The refund amount (full/partial) is determined based on the agreement:
* **Full Refund:** Refund all paid amounts except for transaction fees.
* **Partial Refund:** Refund the agreed proportion of the paid amount after deducting transaction fees.
For details on transaction fees, please refer to 👉 “[What Fees Do I Need to Pay on Marketplace?](https://help.gamsgo.com/en/article/what-fees-do-buyers-need-to-pay-1i98dwh/?bust=1762486115820)”