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# Earnings Unfreeze Notification and Withdrawal Quota Rules 📜

This article explains in detail **the withdrawal process, withdrawal methods and fees, the earnings-release mechanism, withdrawal limits and frequency restrictions, and common questions with their resolutions**.

## 1. Initial Withdrawal Setup
### 1.1 Link a Merchant Withdrawal Account
* Path: **Seller Center → Wallet → Withdrawal**.
* You must add at least one withdrawal account before your first withdrawal.
* **The payee account name must match the seller's verified identity.**
* For security reasons, any change to withdrawal account details takes effect only after secondary verification.
### 1.2 Check Your Withdrawable Amount
* Path: **Seller Center → Wallet**; the Withdrawable Amount is shown at the top.
* Click **Withdraw** to open the withdrawal submission page.
* **Pending Commissions:** this is the **balance awaiting release**. It transfers to the Withdrawable Amount only after the corresponding order's **Warranty Period** ends, and can be withdrawn afterward.

## 2. Withdrawal Process
1. Seller Center → Wallet → Withdraw
2. Choose a withdrawal channel (see the table below). The selected channel withdraws the **entire Withdrawable Amount**.
3. The status changes to **Processing**; **it cannot be canceled after submission**.
4. Funds are submitted to your chosen payment channel / bank.
5. **Time to arrive:** usually 1–2 business days. The system sends an email notification once the withdrawal succeeds.
6. **If rejected:** the status changes to **Withdraw Rejected**, and the amount returns to your Withdrawable Amount; the message will explain the reason (name mismatch, wrong account, channel restriction, etc.).
**Withdrawal frequency limit:** there must be **at least 48 hours** between two withdrawal requests on a single account — only one withdrawal can be submitted every 48 hours.

## 3. Supported Withdrawal Methods and Fees
| Method | Rate | Fixed fee | Currency | Notes |
| ---- |
| PayPal | 6.99% → 6.19% | $0.49 → $0 | USD | The PayPal account email must match the seller's verified identity |
| USDT TRC20 | 2.99% → 2.39% | $4.49 → $0 | USD | A correct TRC20 wallet address is required; losses from a wrong address or wrong network are irreversible |
| Payoneer | 0% (limited time) | $2.00 (limited time) | USD | Limited-time promotional rate; the withdrawal page prevails |
| Bank card | 2.99% → 2.39% | $2.99 → $0 | EUR |  |
**About the fees:**
* The fee is a **payment channel fee**, not an additional service fee charged by GamsGo.
* Total fee = withdrawal amount × rate + fixed fee.
* Example: withdrawing $100 via PayPal → fee = 100 × 6.99% + 0.49 = $7.48; actual amount received = $92.52.

## 4. Earnings-Release Mechanism
### 4.1 Three Key Concepts
* **Warranty Period:** the after-sales service period for an order. After it ends, part of the earnings is released.
* **Full Service Period:** the product's complete usage cycle — e.g., 1 month for a 1-month product, 3 months for a 3-month product.
* **Head/Tail Payment Quota:** every seller has a certain head/tail payment quota each month, which determines whether order earnings can be **released in stages** (a portion — the "head payment" — is released first, with the "tail payment" released after the warranty period ends) or only **released in one go after the Full Service Period ends**. If the monthly quota is reached, the remaining earnings are released only after the **Full Service Period** ends.
### 4.2 Two Scenarios for Earnings Release
* **Scenario 1: the release notification amount is not 0** → part of the order's earnings has been released, and the remainder is released after the Full Service Period ends.
* **Scenario 2: the release notification amount is 0** → the monthly head/tail payment quota has been reached, and all earnings will be released only after the Full Service Period ends.
### 4.3 The Head/Tail Payment Quota Is Tied to Merchant Tier
* The higher your tier → the higher your head/tail payment quota, and the larger and faster your early-released "head payment."
* Unresolved disputes or violation warnings temporarily restrict the head/tail payment quota.
* Once the monthly quota is used up, you can wait for automatic release after the **Full Service Period** ends, or maintain good performance to raise your tier.
For detailed Merchant Tier rules, see the corresponding document.
### 4.4 Fund Release for Non-Warranty Products
* For non-warranty products such as **Top Ups / Gift Cards**: funds are released **5–14 days** after the order ends.
* The exact release time depends on transaction volume, seller tier, and risk-control assessment.

## 5. Viewing Order Earnings Details
You can view the earnings for an order via:
* **Seller Center → Seller Orders → enter the order number → view order details**
* **Seller Center → Wallet → enter the order number to view**
Each order's earnings details include: the amount paid by the buyer, the platform commission, deductions, net earnings, and the estimated release time.

## 6. Withdrawal FAQ
### Q1: My withdrawal was rejected — what should I do?
* Check: whether the payee account name matches the seller's verified identity, whether the bank account / wallet address is correct, and whether the channel supports your country and currency.
* Correct the issue and resubmit the withdrawal.
### Q2: My withdrawal has been showing Processing for more than 1–2 business days with no funds received — what now?
* First check your email for an arrival / rejection notice.
* Check your bank / wallet transaction records. Some international wire transfers may take 3–5 business days.
* If it exceeds expectations, contact platform support and provide: the withdrawal order number, submission time, amount, channel, and a screenshot of your bank statement.
### Q3: My funds are frozen — what should I do?
Funds may be frozen because:
* The order is still within its Warranty Period / Full Service Period;
* The monthly head/tail payment quota is used up;
* There is an unresolved dispute;
* There is a violation warning / freeze penalty.
You can view the reason and estimated release time under **Order details → Order earnings**; if the stated reason seems unreasonable, keep your evidence and contact the platform.
### Q4: The withdrawal fee is too high?
* Consider consolidating withdrawals (combine several at once to avoid paying the fixed fee multiple times).
* Choose the channel with the lower total fee.
* Raise your seller tier to enjoy more rate discounts.

## 7. Disclaimers and Additional Notes
* Withdrawal fees, arrival times, and limits may change as the platform's business and channels evolve. **The real-time information shown on the withdrawal page prevails.**
* Withdrawals cannot be canceled after submission. Please confirm your account details before submitting.
* When an amount is returned, only the **withdrawal principal** is returned; some channels may incur an intermediary bank fee on return, which is determined by the financial channel — the platform does not bear this cost.