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# Digital Subscription Account Warranty Policy

This article is for all GamsGo buyers and explains in detail **the warranty period system, DealShield fund protection, the platform's fund and security safeguards, warranty responsibility / exclusion scenarios, the in-warranty handling process, and the relationship between warranty and refunds.**

## 1. Warranty / Warranty Period Overview
* The Warranty Period is the after-sales service period a buyer enjoys after receiving the order.
* During this time, the buyer's payment is temporarily held by the platform, and the seller hasn't fully received the funds yet — ensuring the seller remains responsible for the product throughout the warranty period.
* If an account issue / subscription cancellation / account reclaimed by the original owner occurs within the warranty period → you can request a re-issue or refund.
* The warranty period **applies to products that explicitly offer warranty on their product page, such as Digital Subscription / Game Accounts**. Most Top Ups / Gift Cards don't qualify.
* We recommend choosing products or services with a longer warranty period, as this gives you more time to test and verify the service quality and ensures more complete protection. If any issue arises, we recommend submitting an after-sales request as early as possible so you don't miss the protection window.
* You can view the warranty period on the product details page.
![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/0/c/9a0c36055ef7a800/image_1xiaxa2.png)

## 2. Minimum Free Warranty Period Table
| Service cycle | Minimum free warranty period | Default warranty ratio |
| ---- |
| 30 days | 10 days | 1/3 of the service period |
| 90 days | 30 days | 1/3 of the service period |
| 180 days | 60 days | 1/3 of the service period |
| 360 days | 90 days | 1/4 of the service period |
* A product page may set a longer warranty period (e.g., full-term / Lifetime). **The product page prevails, but never below this table.**
* The warranty period starts counting from **Confirm Receipt, or auto-completion 48 hours after delivery (whichever the system records).**
* You can view the specific warranty period on the product details page.

## 3. Warranty Coverage and Exclusions
### 3.1 Warranty Coverage
The following situations are covered by the warranty policy:
* The account doesn't activate / the subscription is canceled.
* The account is reclaimed by the original owner.
* The account is banned by the account service provider — due to the ownership change or the seller's prior violations.
* You're removed from the family group invite.
* The items / service / region described in the account clearly don't match the description (provided the buyer hasn't changed the login credentials, hasn't made purchases within the account, and hasn't resold or rented it).
* The account is force-logged-out / 2FA is changed, making it unusable.
* Other situations where the seller's actions prevent the transaction from being fulfilled properly.
### 3.2 Exclusions
The warranty **does not apply** in the following situations:
* The buyer changes the account password / recovery email on their own (unless the product page explicitly allows it).
* The buyer forgets a password they changed themselves and can no longer access the account.
* The buyer uses third-party software / cheat tools, causing the account to be banned.
* The account is banned because the buyer didn't follow the seller's usage instructions.
* The buyer induces or participates in behavior that violates the account service provider's terms of use.
* The buyer uses the account with more people than described (concurrent use beyond the limit), or resells / rents / shares the account with others (**once resold or rented, the warranty is immediately voided**).
* The buyer opens an after-sales request only after the warranty period has ended.
* The buyer clicked Confirm Receipt early (in exchange for a seller's inducement / compensation).
* Delivery took place off-platform (not protected by GamsGo).

## 4. In-Warranty Handling Process
1. Spot the problem → immediately take screenshots / a screen recording.
2. Contact the seller: provide the symptoms, error messages, and the device you tried. If the seller doesn't actively resolve it → Order details → Report an issue. The seller must resolve the problem within 48 hours; if the seller doesn't, an automatic refund is issued.
3. If you dispute the seller's fix → Order details → Request GamsGo Review → select the reason.
4. Once opened, it enters the **Issue in progress** state; the seller must respond within 12–48 hours.
5. The seller provides a new account / replacement → the buyer accepts after acceptance check → the dispute closes; if the buyer refuses or the seller doesn't respond → the platform steps in with a ruling within 12–48 hours.
6. If the seller is ruled at fault → refund; if part of the account has already been used → a prorated refund based on the remaining warranty days / remaining service days, as appropriate.

## 5. Support After the Warranty Period Ends
After the warranty period ends, GamsGo no longer provides refund protection, but will still help buyers and sellers communicate:
1. First, contact the seller through the order chat and describe the problem.
2. If the seller doesn't respond, contact the GamsGo support team for assistance.
**Note: Support after the warranty period only facilitates communication between buyer and seller and does not guarantee a refund.**

## 6. DealShield Fund Protection
GamsGo securely holds the seller's funds until **you receive your order** and confirm everything meets expectations.
Payment is released to the seller only after the product is delivered and passes the acceptance check. If any problem arises, DealShield steps in: once a dispute is opened, we **freeze the payment** until the issue is resolved. If it's ultimately found that the product wasn't delivered or doesn't match the description, you'll get a **full refund** — easy and worry-free. Your safety is our top priority, and DealShield is committed to making every transaction smooth, fair, and secure.
### 6.1 What Is DealShield
* DealShield is GamsGo Marketplace's transaction fund protection mechanism: the platform holds the payment until the buyer's acceptance check; if a dispute arises, it freezes the payment and steps in to handle it.
### 6.2 Applicable Scenarios
* The product isn't delivered / is unusable (including incomplete delivery information).
* The product doesn't match the description, or usage is restricted.
* The account is reclaimed by the original owner.
* The account is banned by the account service provider.
* A subscription stops working outside the warranty period and the seller can't fix it → GamsGo provides compensation or another solution.

## 7. Platform Fund and Security Safeguards
### 7.1 Funds Held in Escrow
* After the buyer pays, the funds are held in escrow; until the account passes the acceptance check / Confirm Receipt / the 48-hour auto-completion → the funds don't go to the seller.
* Funds are locked during an after-sales dispute.
* If the buyer is ruled the winner → refund.
* GamsGo securely holds the seller's payment until the buyer receives the order and confirms everything matches the description, only then are the funds automatically released to the seller.
### 7.2 Secure Payment Channels
* Certified and trusted payment platforms are used, ensuring all transactions are encrypted and payment information is properly protected.
### 7.3 Seller Verification and Product Oversight
* **Seller qualification review:** every seller must pass identity and qualification verification before joining the platform.
* **Transparent product information:** all products must meet clear listing standards, including detailed descriptions, applicable regions, and terms of service.
* **Buyer review system:** after Confirm Receipt, buyers can leave feedback for the seller. Sellers with consistently low ratings or frequent complaints may be restricted or removed.
### 7.4 Transparent Transaction Records
* All transaction data — including payment records, receipts, and chat logs — is securely stored to provide complete evidence in the event of a dispute.